A Vision Document for a Hotel Reservation System

The vision is of a small hotel reservation system for The Interface Rapids Hotel. The automated system will replace the existing paper system in order to save money and serve guests better. The system will be used to enter reservations as well as check guests in and out of the hotel.

The hotel contains 30 rooms and some rooms have connecting doors to form a suite of two rooms. Rooms have a quality level (e.g. better view, larger room etc.) a number and size of beds, and can be smoking or non-smoking. Each quality level has a maximum daily rate; the actual rate could be less.

When making a reservation, the clerk asks the guest for which nights, and what type of room they want. The system must verify a room is available before booking it. The system records basic information about each guest such as name, telephone number and credit card number. A reservation can be cancelled at any time.

When a guest checks in, a room is allocated until the checkout time. The system will keep track of the guest's account and print the bill at check-out time.